Based on 176 verified community ratings
Booking.com offers one of the largest selections of hotels and rentals worldwide, with flexible cancellation on many listings, though hidden fees and misleading discounts occasionally frustrate travellers.
Booking.com is an online travel agency for hotels, apartments, flights, car rentals, and attractions. It lists millions of properties worldwide and supports free cancellation on many bookings.
There is no booking fee for most accommodations. Prices are set by property owners. Taxes and resort fees may be added at checkout or paid at the property.
Best for travelers who want a wide range of accommodation types and flexible cancellation. Bargain hunters should still compare rates directly with hotel websites.
Booking.com is a reliable starting point for trip planning. Watch out for misleading strikethrough prices and always check the final total before confirming.
I have booked dozens of trips without issues. The Genius loyalty program gives real discounts at places I actually want to stay.
The app shows rooms as available and then adds taxes and fees at checkout. The final price is rarely what first appears.
Free cancellation saved me during a family emergency. The refund process was automatic and appeared within five days.
Customer service is slow when a property refuses to honour a booking. You are often stuck between the hotel and the platform.